{"basics":{"name":"Richard Travellin","label":"Lead Consultant — Technical Operations","tagline":"Managed Services · Observability · AI / GPU Infrastructure","email":"rtravellin@live.com","phone":"(201) 747-5759","website":"https://github.com/rtravellin","summary":"Infrastructure and operations engineer with 20+ years of experience, now specializing in AI/GPU infrastructure operations — leading managed-services monitoring and technical operations within Computacenter's North America Professional Services organization. Lead the Technical Operations (TechOps) POD across managed-services programs representing $1.9M+ in contracted value — running enterprise observability and incident response at 99.9%+ SLA, onboarding clients end to end, and supporting high-performance NVIDIA DGX / GPU AI infrastructure at multi-node cluster scale. Deep background across storage, virtualization, replication, backup, and disaster recovery, paired with strong scripting/automation and a record of turning operational pain points into scalable, repeatable, and increasingly AI-driven solutions. Recently certified across the NVIDIA AI stack (AI Infrastructure & Operations, Generative AI LLMs, Generative AI Multimodal) and in cybersecurity (ISC2 CC).","highlights":["Production AI/GPU infrastructure — 18-node NVIDIA DGX cluster, InfiniBand fabric, BCM","Built AI alert triage that consolidates 60–80% of alerts — ~10× team leverage","99.9%+ availability across a ~30,000-sensor observability estate"],"metrics":[{"value":"DGX / GPU","label":"AI infrastructure operations"},{"value":"~10×","label":"Leverage from AI triage built"},{"value":"$1.9M+","label":"Managed-services value led"},{"value":"20+ yrs","label":"Infrastructure → AI"}],"location":{"city":"Guttenberg","region":"NJ","postalCode":"07093","countryCode":"US"},"social":[{"network":"GitHub","username":"rtravellin","url":"https://github.com/rtravellin"},{"network":"LinkedIn","username":"richard-travellin","url":"https://www.linkedin.com/in/richard-travellin-a06a78a7/"}]},"work":[{"company":"Computacenter","companyNote":"formerly FusionStorm","position":"Lead Consultant — Technical Operations (Managed Services & Infrastructure Monitoring)","website":"https://www.computacenter.com","location":"New York, NY","startDate":"2023","endDate":"Present","summary":"Lead the TechOps POD — enterprise observability, incident response and GPU/AI infrastructure across managed-services programs.","progressionNote":"Advanced from Senior Systems Engineer → Solution Architect → current Lead / Technical Operations role.","highlights":["Lead the Technical Operations (TechOps) POD (3 direct reports), operating monitoring and technical ops across an observability platform serving ~30 managed-services customers — including programs worth $1.9M+ in contracted value — owning observability, onboarding, IAM, automation, ServiceNow ITSM/ITOM, and CMDB across a major U.S. wireless carrier, a leading pediatric hospital, and other healthcare, fintech, manufacturing, and biotech accounts.","Support and upgrade a major U.S. wireless carrier's NVIDIA DGX AI cluster — 18 DGX nodes, 12 Dell R750 BCM nodes, and 8 QM9700 InfiniBand switches: maintain via BCM/DCGM, manage the InfiniBand fabric, run quarterly patching across 31 devices, and executed major upgrades (BCM 10→11, DGX OS 6→7, Kubernetes, Run:AI, Cumulus Linux) — recovering near-catastrophic management-stack and etcd-quorum failures in-house and codifying a repeatable \"perfect-upgrade\" runbook.","Conceived and lead the AI Alert Scorer, an AI alert-triage system (submitted to the PS Innovation Challenge) that in beta consolidated 60–80% of duplicate/correlated alerts (1,000 → 200–400 actionable items) so 5 engineers absorb ~10× workload — running locally on a single 16 GB GPU for data residency, supporting 3B–70B-parameter models.","Incident lead and RCA author for a critical production Kubernetes outage — restored a 16-worker-node cluster from NotReady in ~2 hours and converted findings into preventive monitoring controls.","Administer and scale a 5-server PRTG estate (distributed probe/core architecture) — a ~30,000-sensor installation across 3 probes with a documented scale-out path to ~60,000; author probe-expansion and capacity-planning proposals to keep large environments within supported thresholds.","Engineer and operate monitoring for a leading pediatric hospital — 1,178 APs, 330 switches, 2,565+ traffic sensors — sustaining 99.9%+ availability and 100% response / 97.5% resolution incident SLA across 127 high-priority incidents.","Run 24/7 alert triage and incident management on a ServiceNow dashboard handling ~32–58 incidents/week at ~5.5–11.9 hr MTTR, with 100% response-SLA attainment across customer service reports.","Led the org-wide migration of alerting/on-call from OpsGenie to TaskCall (escalation routing + ServiceNow connector); authored and open-sourced taskcall-oncall-toolkit (v1.0.1, published on the Chrome Web Store) for complex schedule-based overrides — TaskCall's team called it \"awesome\" and is exploring it for their own product.","Author the team's runbook and SOP library — DGX onboarding/upgrade runbooks, VAST decommission, PRTG capacity-expansion, and customer offboarding checklists (a national health system and an Am Law firm); contributed PRTG hardening and credential remediation during the secure rebuild of a compromised legacy observability platform.","Partner with sales on pre-sales/post-sales GPU/AI solutioning; deployed ThousandEyes for a major fintech's retail deployment and PRTG (replacing IR Prognosis) for Cisco UCCX at a major electric utility."],"tech":["PRTG","ServiceNow","NVIDIA DGX","Kubernetes","Base Command Manager","TaskCall","InfiniBand","Run:AI","PowerShell","Python"]},{"company":"Computacenter","position":"Solution Architect","website":"https://www.computacenter.com","location":"New York, NY","startDate":"2019","endDate":"2023","summary":"Enterprise storage, disaster recovery, and the transition into managed monitoring.","progressionLabel":"Enterprise storage, DR & transition into managed monitoring","highlights":["Provided Dell EMC VMAX/SRDF replication support for a financial-services transfer agent and supported DR remediation for a global specialty-chemicals manufacturer (Zerto runbooks, VPGs, isolated-network failover testing).","Authored RecoverPoint replication reporting and designed a two-site Hyper-V / Dell EMC Unity (FC) architecture for a tolling/mobility operator — async replication, SolarWinds monitoring, Avamar / Dell IDPA backup.","Transitioned into managed monitoring — standing up PRTG probe-based monitoring and operational reporting for a financial-services firm and another enterprise client, then authoring the PRTG SLA Reporter migration guide and ServiceNow→PRTG onboarding automation."],"tech":["Dell EMC VMAX","SRDF","RecoverPoint","Zerto","Dell EMC Unity","Hyper-V","PRTG","ServiceNow"]},{"company":"Computacenter","position":"Senior Systems Engineer","website":"https://www.computacenter.com","location":"New York, NY","startDate":"2014","endDate":"2019","summary":"Project and field engineering across storage, virtualization, backup and multi-site DR.","progressionLabel":"Project & field engineering","highlights":["Lead engineer for multi-site DR testing (VMAX/SRDF, VNX/RecoverPoint, Pure replication via VMware SRM) and designed storage, virtualization, backup, and cloud solutions for law, real-estate, government, financial, and stock-services clients.","Implemented direct-to-cloud backups with NetWorker 9 and CloudBoost; migrated VMware estates from VNX/HP blade to Nutanix.","Built PowerShell automation for DR failover, MPLS link monitoring, and orphaned-snapshot cleanup."],"tech":["VMAX","SRDF","RecoverPoint","VMware SRM","Pure Storage","NetWorker","Nutanix","PowerShell"]},{"company":"NCD Companies","position":"IT Director","location":"Totowa, NJ","startDate":"2012","endDate":"2014","summary":"Directed all company systems.","highlights":["Directed all company systems — Active Directory and access rights across Windows Server 2003–2012.","Led the on-premises Exchange → Office 365 migration and built SOPs, end-user guidance, and contractor management for specialized systems."]},{"company":"Hyatt Computer","position":"Systems Specialist","location":"Englewood Cliffs, NJ","startDate":"2011","endDate":"2012","summary":"UNIX systems monitoring and field support.","highlights":["Monitored UNIX systems and performed network backups; installed and maintained hardware, software, and communications equipment across the environment."]},{"company":"Ameritech Computers","position":"IT Technician / Web Designer","location":"Lyndhurst, NJ","startDate":"2005","endDate":"2011","summary":"IT support and web design.","highlights":["Provided IT support — troubleshooting, remote support, virus removal, and hardware/software installation; built and maintained the company website."]}],"education":[{"institution":"New Jersey Institute of Technology","location":"Newark, NJ","area":"Electrical and Computer Engineering Technology","studyType":"B.S.","startDate":"","endDate":"2015"}],"awards":[{"title":"Professional Services AI Trailblazer","date":"2025","awarder":"Computacenter","summary":"Recognized by leadership for active Microsoft Copilot adoption; co-leads the AI Trailblazers SharePoint landing-page working group."},{"title":"Four-time Bravo recognition (2024–2026)","date":"2026","awarder":"Computacenter","summary":"Four-time Bravo recognition from leadership across the organization; named TechOps POD / PRTG platform lead for Consulting Subscription Services."}],"projects":[{"name":"magic-port","description":"Zero-config transparent network gateway — plug in any device and it just gets internet, whatever static IP / DHCP / link-local config it came with, with zero device-side changes. Auto-handles routing, firewall and DNS; Raspberry Pi-ready.","url":"https://github.com/rtravellin/magic-port","keywords":["Bash","Networking","NAT"]},{"name":"prtg-classic-probe-linux","description":"Runs the classic Windows PRTG probe headless on Linux — Wine 11 in a four-service Docker Compose stack: the probe, a WMI sidecar (Impacket WMI-over-DCOM + pypsrp PowerShell remoting), a browser-based admin panel replacing PRTG Administrator.exe, and an auto-updater. Along the way, identified and patched an ~18-year-old Wine crypt32 Authenticode bug.","url":"https://github.com/rtravellin/prtg-classic-probe-linux","keywords":["Python","PRTG","Docker","Wine"]},{"name":"taskcall-oncall-toolkit","description":"Browser extension (Manifest V3) adding shift swaps, self-expiring time-off overrides with dry-run preview, escalation-coverage gap detection and a rotation editor on top of TaskCall — v1.0.1, published on the Chrome Web Store. TaskCall's team called it \"awesome\" and is exploring it for their own product.","url":"https://github.com/CC-Digital-Innovation/taskcall-oncall-toolkit","storeUrl":"https://chromewebstore.google.com/detail/bibgheadcjeghnbanemkncihombcmmdj","keywords":["JavaScript","On-call","TaskCall","Chrome extension"]},{"name":"PRTG custom-sensor library","description":"Sole author of ~10 published sensors and tools under Computacenter's CC-Digital-Innovation org — Dell EMC PowerStore alerts, XtremIO health & capacity, Active Directory database, Cisco Meraki MT environmental / device-performance / firmware checks, PRTG SLA Reporter, and Arista/Palo Alto PSU sensor deployment via PrtgAPI.","url":"https://github.com/orgs/CC-Digital-Innovation/repositories","keywords":["PowerShell","Python","PRTG"]}],"certificates":[{"name":"NVIDIA-Certified Associate — AI Infrastructure & Operations (NCA-AIIO)","issuer":"NVIDIA","date":"2026","group":"NVIDIA"},{"name":"NVIDIA Generative AI LLMs","issuer":"NVIDIA","date":"2026","group":"NVIDIA"},{"name":"NVIDIA Generative AI Multimodal","issuer":"NVIDIA","date":"2026","group":"NVIDIA"},{"name":"NVIDIA Base Command Manager Administration","issuer":"NVIDIA","date":"2024","group":"NVIDIA"},{"name":"NVIDIA InfiniBand Essentials","issuer":"NVIDIA","date":"2024","group":"NVIDIA"},{"name":"ISC2 Certified in Cybersecurity (CC)","issuer":"ISC2","date":"2025","group":"Security, ITSM & Virtualization"},{"name":"ITIL 4 Foundation","issuer":"Axelos","date":"2023","group":"Security, ITSM & Virtualization"},{"name":"VMware Certified Professional — VCP6.5-DCV","issuer":"VMware","date":"","group":"Security, ITSM & Virtualization"},{"name":"Nutanix Platform Professional (NPP)","issuer":"Nutanix","date":"","group":"Security, ITSM & Virtualization"},{"name":"VCE Converged Infrastructure Associate (VCE-CIA)","issuer":"Dell EMC","date":"","group":"Security, ITSM & Virtualization"},{"name":"HPE SimpliVity","issuer":"Hewlett Packard Enterprise","date":"","group":"Security, ITSM & Virtualization"},{"name":"NetApp SolidFire CBSE","issuer":"NetApp","date":"","group":"Security, ITSM & Virtualization"},{"name":"Silver Peak SD-WAN Professional (SPSP)","issuer":"Silver Peak","date":"","group":"Networking & Vendor"},{"name":"NVIDIA Partner Training — Accelerated Computing, PVTP, DGX, Quadro, A100, TensorRT","issuer":"NVIDIA","date":"2016–2019","group":"Networking & Vendor"}],"skills":[{"name":"GPU & AI Infrastructure","keywords":["NVIDIA DGX (H100/H200)","Base Command Manager (BCM)","DCGM","DGX OS","Slurm","Kubernetes","Run:AI","GPU Operator","NVIDIA NIMs","Quantum InfiniBand (QM9700)","Cumulus Linux","Local/open-source LLM deployment","Vector embeddings","Copilot Studio"]},{"name":"Monitoring & Observability","keywords":["PRTG Network Monitor (custom sensors, distributed probe/core, capacity planning)","SNMP/SNMPv3","ThousandEyes","Graylog/syslog","SolarWinds","Grafana / Site24x7 / Sensu / IR Prognosis (platform expertise)","AIOps"]},{"name":"ITSM, Automation & Cloud","keywords":["ServiceNow (ITSM/ITOM, CMDB)","OpsGenie","TaskCall","Unimus","CyberArk","ServiceNow→PRTG automation","REST APIs","On-call/escalation workflows","AWS","Microsoft Azure","Git/GitHub","Docker"]},{"name":"Storage, SAN & DR","keywords":["VMAX","Unity","PowerStore","Compellent","NetApp","VNX","Pure Storage","DataDomain","SolidFire","Nutanix","Isilon","XtremIO","MDS/Nexus/Brocade SAN","RecoverPoint","SRDF","Zerto","VMware SRM","vSphere Replication","MirrorView","VPLEX"]},{"name":"Virtualization & Compute","keywords":["VMware ESXi/vCenter","Hyper-V","Nutanix AHV","Cisco UCS","HPE blade & rackmount","Dell PowerEdge"]},{"name":"Backup","keywords":["NetWorker","Rubrik","Veeam","NetBackup","Commvault","Avamar / Dell IDPA","CloudBoost"]},{"name":"Languages & OS","keywords":["PowerShell","Python","Bash","HTML/CSS","C++","Java","Windows & Windows Server","Linux","macOS"]}],"languages":[{"language":"English","fluency":"Native speaker"}],"meta":{"owner":"Richard Travellin","headline":"Lead Consultant — Technical Operations","current_role":{"position":"Lead Consultant — Technical Operations (Managed Services & Infrastructure Monitoring)","company":"Computacenter"},"total_years_experience":21.5,"career_start":"2005-01-01","companies":["Ameritech Computers","Computacenter","Hyatt Computer","NCD Companies"],"company_count":4,"skill_group_count":7,"skill_keyword_count":75,"education_count":1,"award_count":2,"publication_count":0,"volunteer_count":0,"schema":"jsonresume","api_version":"v2"}}